Terms and Conditions

These terms apply to the use of the website chargereport.app and the ChargeReport app.

1. Provider and scope

The provider is:

Star Media GmbH
Nottebohmweg 18
59494 Soest
Germany

Managing Directors: Dieter Bleicher, Jens Twesmann
Commercial register: Amtsgericht Arnsberg, HRB 6247
VAT identification number: DE215474212
Email: info@chargereport.app

These terms apply to all contracts between Star Media GmbH and its users regarding the use of ChargeReport. Any deviating terms of the user do not become part of the contract unless we expressly agree to them in writing.

A consumer is any natural person who enters into the contract for purposes that are predominantly outside their trade, business or profession (section 13 of the German Civil Code). An entrepreneur is a person acting in the course of their trade, business or profession when entering into the contract (section 14 of the German Civil Code).

2. What ChargeReport does

ChargeReport connects to the user's wallbox or sub-meter, reads the charging sessions recorded there and produces regular reports on the amount of energy charged at home and the resulting reimbursement. The reports are designed to serve as evidence towards an employer for the reimbursement of charging electricity for a company vehicle.

The scope of our service follows from the service description on our website at the time the contract is concluded.

What ChargeReport expressly does not do:

We do not provide tax, legal or payroll advice. Whether and to what extent an employer reimburses an amount, whether a reimbursement remains tax-free, and which evidence the competent tax office accepts in an individual case is governed by tax law and the practice of the tax authorities. We reflect the requirements known to us to the best of our knowledge — in particular the rules on the reimbursement of expenses for charging company cars — but we do not owe any particular tax outcome and give no warranty that a report will be accepted by an employer, a tax office or a tax audit.

The measured values we evaluate come from the user's own wallbox or meter. ChargeReport is not itself a measuring instrument and is not subject to metrology law. We give no warranty for the accuracy of the values supplied by that device. It is for the user to decide whether the device used is suitable for the intended evidentiary purpose.

3. Conclusion of the contract

The presentation of our services on the website is not a binding offer but an invitation to submit an offer.

The user creates an account and selects a billing interval. By completing the paid ordering process, the user submits an offer to conclude a usage contract. The contract is concluded when we accept that offer — at the latest by activating access or producing the first report.

The contract language is German. We store the contract text; the user receives the essential details by email with the order confirmation.

4. Prices, billing and payment

The prices displayed during the ordering process apply. They can be viewed on our pricing page. Towards consumers, all prices are final prices including statutory VAT.

The user chooses between different billing intervals. Payment falls due at the beginning of the respective billing period. The first report is free of charge; billing starts with the following report.

Payments are processed by our payment service provider Stripe. Depending on availability, card payment and SEPA direct debit are offered. By granting a SEPA direct debit mandate, the user authorises us to collect the amounts due from their account. The period for the advance notice is shortened to one day.

If a payment fails, we are entitled to suspend the service until settlement. The user shall reimburse costs incurred by us through a chargeback for which the user is responsible; the user remains free to prove that the damage was lower.

5. Term and termination

The contract runs for an indefinite period.

Either party may terminate it at any time with effect from the end of the current billing period. Users can submit their termination themselves at any time in the "Subscription" area of their account; alternatively, an email to support@chargereport.app is sufficient. Access remains available until the end of the period already paid for. Fees already paid for the current period are not refunded on a pro-rata basis.

The right to terminate for good cause remains unaffected for both parties. Good cause exists for us in particular if the user repeatedly breaches clause 7 or is substantially in arrears with payment.

After the contract ends, we delete the user's data in accordance with our privacy policy. We recommend downloading any reports needed beforehand.

6. Right of withdrawal for consumers

Consumers have a statutory right of withdrawal.

Withdrawal instructions

Right of withdrawal. You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of conclusion of the contract.

To exercise your right of withdrawal, you must inform us

Star Media GmbH, Nottebohmweg 18, 59494 Soest, Germany, email: info@chargereport.app

by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the model withdrawal form set out below, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal. If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested that the provision of services begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.

Model withdrawal form

If you wish to withdraw from the contract, please complete and return this form:

To Star Media GmbH, Nottebohmweg 18, 59494 Soest, Germany, email: info@chargereport.app

I/We () hereby give notice that I/We () withdraw from my/our () contract for the provision of the following service ()

Ordered on ()/received on ()

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

(*) Delete as appropriate.

7. User obligations

The user ensures that their details — in particular regarding vehicle, employer and bank account — are correct and up to date, and updates them promptly in their account.

To connect the wallbox, the user stores access credentials or grants authorisation with the respective manufacturer. The user warrants that they are entitled to do so. The user keeps the credentials for their ChargeReport account confidential and does not pass them on to third parties.

The user ensures that the charging sessions evaluated are in fact attributable to the vehicle for which reimbursement is claimed. If the user notices that a report contains incorrect sessions, they shall inform us before passing the report on.

Misuse of the service is prohibited, in particular producing reports on charging sessions that did not take place, or falsifying reports.

8. Reports and transfer to the employer

Reports are made available to the user. At the user's instruction, we transmit them to the recipient designated by the user, typically their employer. The user is responsible for the accuracy of the recipient address provided.

The user remains responsible towards their employer and the tax authorities for the amounts they claim.

9. Availability, dependence on third parties, liability

We endeavour to keep the service highly available but do not owe any particular availability rate. Where possible, we announce maintenance work in advance.

Reading charging sessions depends on interfaces provided by the respective wallbox manufacturers, over which we have no influence. If a manufacturer changes, restricts or discontinues its interface, the connection may fail temporarily or permanently. In such a case we inform the user and look for an alternative; there is no entitlement to the connection of any particular device. For the duration of an outage for which we are not responsible, no fee is payable for the affected periods.

We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the Product Liability Act, and to the extent of a guarantee given by us.

In cases of slight negligence, we are liable only for breach of an obligation the fulfilment of which is essential to the proper performance of the contract and on the observance of which the user may regularly rely (cardinal obligation). In such cases, liability is limited to the foreseeable damage typical for this type of contract at the time of conclusion.

Liability is otherwise excluded. The provisions of this clause also apply for the benefit of our legal representatives and vicarious agents.

10. Remedies for digital products

Where the user is a consumer, sections 327 et seq. of the German Civil Code apply to the supply of digital products. We provide the service in the contractually agreed quality for the term of the contract and make available updates necessary to keep the service in conformity with the contract. We inform the user about such updates.

11. Changes to these terms

We may amend these terms where this is necessary to adapt to a changed legal situation or to supreme court rulings, to technical developments or to a changed service, and where doing so does not unreasonably disadvantage the user.

We will notify the user of the amended terms in text form at least six weeks before they take effect, informing them of the change, its reason, their right to object and the consequences of an objection. If the user does not object before the terms take effect, this is deemed to be consent. If the user objects, the contract continues on the previous terms; either party may then terminate it with effect from the end of the current billing period.

12. Data protection

How we process personal data is set out in our privacy policy.

13. Final provisions

The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. Where the user is a consumer habitually resident in another state, the mandatory consumer protection provisions of that state remain unaffected.

Where the user is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction for all disputes arising from this contract is Soest, Germany.

The European Commission discontinued its online dispute resolution platform on 20 July 2025. We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

Should any provision of these terms be invalid, the validity of the remaining provisions remains unaffected.